Privacy Policy
Your privacy matters. Here's how we handle your data.
Effective Date
01/10/2025
Company
Tevuna Ltd
1. Introduction
Tevuna Ltd (“we”, “us”, or “our”) operates a digital marketplace connecting consumers with grocery stores and food vendors across different regions and continents (“the Platform”). We are committed to protecting the privacy and security of our users, vendors, and partners. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing or using our Platform, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
- Account registration details: name, email address, phone number, password, and postal address.
- Vendor information: business name, store details, trading licence, bank information, food safety certificates, and contact persons.
- Transaction data: purchase history, payment details (via third‑party processors), and delivery addresses.
- Communications: customer service messages, reviews, feedback, and correspondence with us.
2.2 Information We Automatically Collect
- Device and browser information
- IP address and approximate location
- Cookies and usage analytics (see Section 9 below)
2.3 Information from Third Parties
We may receive data from payment processors, logistics partners, local authorities, and marketing partners.
3. How We Use Your Information
- To create and manage user and vendor accounts;
- To process and deliver orders, including coordinating with logistics partners;
- To verify vendor credentials, including local authority food safety registration;
- To communicate with you about your account, orders, or updates;
- To improve our services and personalise user experience;
- To comply with legal obligations, including tax, customs, and food safety regulations;
- To detect and prevent fraud, misuse, or security incidents.
4. Sharing Your Information
We do not sell your personal data. We may share information with approved logistics partners, payment processors, vendors, regulatory authorities, and IT providers who assist in operating the Platform. All partners are bound by confidentiality and data protection obligations consistent with UK GDPR.
5. International Data Transfers
Some vendors or service providers may be located outside the UK. Where we transfer data internationally, we ensure compliance with UK GDPR safeguards, such as the UK International Data Transfer Addendum (IDTA) or standard contractual clauses (SCCs).
6. Data Retention
We retain personal data only as long as necessary to fulfil our contractual or legal obligations. Typically, customer and vendor account data is kept while the account is active, transaction data up to 7 years, and marketing data until consent is withdrawn.
7. Your Rights Under UK GDPR
- Right of access – request a copy of your personal data;
- Right to rectification – correct inaccurate or incomplete data;
- Right to erasure – delete your data when legally possible;
- Right to restrict processing – limit how we process your information;
- Right to data portability – request transfer of your data to another provider;
- Right to object – stop certain processing activities, such as direct marketing.
Contact our Data Protection Officer at privacy@yourdomain.com to exercise these rights or lodge a complaint with the Information Commissioner’s Office (ICO).
8. Data Security
We implement SSL encryption, access controls, audits, and secure third‑party gateways to protect your data. While we take every precaution, no system is entirely secure; users are encouraged to protect their credentials and report suspicious activity.
9. Cookies and Tracking Technologies
We use cookies to enhance your experience and analyse traffic. You can manage or disable cookies in your browser settings, but some site features may not function properly without them.
10. Marketing Communications
With your consent, we may send marketing communications about products, offers, or cultural food stories. You can opt out anytime via unsubscribe links or by contacting us directly.
11. Children’s Privacy
Our Platform is not directed toward children under 16, and we do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The revised version will be posted on our website with a new effective date.
13. Contact Us
Data Protection Officer
Tevuna Ltd
Email: privacy@allfreshfood.co.uk
Address: 86-90 Paul Street, London, EC2A 4NE